Returns & Exchanges
At Edifier, we stand behind the quality of our audio products and offer a 30-day return window for items in original packaging. If you are not completely satisfied with your listening experience, our team is here to assist with a seamless return or exchange process.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack your Edifier products in their original retail box, including all cables, manuals, and accessories to ensure a full refund.
Ship to Edifier
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking number for reference.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing